Courier companies to remain in service during holiday
January 31, 2013 Category Express delivery, Logistics
Couriers are gearing up for the upcoming Spring Festival business surge after a government directive was issued requiring all express delivery companies to remain open during the Chinese New Year holiday. During Spring Festival, each company must appoint a transfer station for distribution and dispatch of parcels, and provide delivery services to both bricks-and-mortar and online vendors, according to a notice published on the website of the State Post Bureau. “The express delivery service industry is a public service in the same vein as the civil aviation and railway industries, so they should stay open during the Spring Festival,” said Shao Zhonglin, Deputy Secretary General of China Express Association. Greater supervision of the industry is also urged, after postal authorities canceled the licenses of 116 couriers in the past year for allegedly losing mail and poor sorting. Such complaints plague China’s fragmented but booming express delivery industry, where delay, damage and outright loss of packages continually erode operators’ reliability and reputations. Some vendors warn their customers that what is usually a three-day delivery could take up to two weeks. China’s express delivery sector was worth CNY48.9 billion in the first half of 2012, according to the latest data from China Express and Logistics Consulting. “The number of express deliveries will increase by 50% or could even double during the Spring Festival holidays,” said Xu Yong, Principal Analyst of China Express and Logistics Consulting website, the China Daily reports.
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