Online sales lead to boom in delivery services
September 30, 2014 Category Express delivery, Logistics
The increase in online sales has led to soaring demand for delivery services. In 2013, some 1 billion parcels were delivered in Shanghai alone, with a total revenue of CNY25.8 billion. Every day, about 100,000 couriers crisscross the city. A Shanghai resident received an average of 39 parcels last year. About 70% of the nation’s express companies have their headquarters in Shanghai, including leading courier firms SF, STO, ZTO and Yunda Express. Service quality remains a work in progress. Many people have had bad experiences with couriers – the loss of packages, refusal to deliver the package at the door or a rude attitude. The government plans to launch a campaign to regulate such firms within three years, and “black and red lists” will be released so residents can evaluate the firms based on criteria such as manners, service, integrity, standards and facilities. Both lists will be released by the end of the year. Delivery personnel will be required to have licenses. Customers’ complaints to the Postal Administration often lead to punishments for the courier firms. Most couriers earn CNY1 per parcel delivered, while others earn a fixed salary of CNY3,500 a month.
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