Three Chinese courier firms got the biggest number of complaints about late delivery of parcels in October. Around 40% of Hangzhou-based TTK Express’ customers lodged complaints about late parcel deliveries and bad manners of deliverymen, while Unitop and UC, both based in Guangzhou, received 39% and 38% respectively, the State Post Bureau of China said. The bureau has received 13,833 complaints about delivery services across the country in October, a drop of 1.2% from September. “Some 46% of the complaints are about delivery delays while another 30% of customers complained about the attitude of deliverymen,” a Bureau official said. There were also complaints about damaged parcels and being charged extra fees, he added. But customers did not face a long delay in courier services during Single’s Day (November 11) this year unlike last year, the State Post Bureau said. Chinese courier firms received more than 346 million parcels between November 11 and November 16, a surge of 73% from last year. The peak period for courier services was on November 13, two days after Single’s Day, when the courier firms delivered 65.17 million parcels, a jump of 85% from last year. About 80% of the orders were made on Taobao.com, said Huang Gang, Director of a logistics expert panel with the China E-Business Association.