Staff at YTO Express accused of selling customer data
November 14, 2013 Category Express delivery, Logistics
Staff at Shanghai courier firm YTO Express are suspected of selling millions of pieces of customers’ personal information to online traders, who use the data to forge transaction records. Some 3,000 traders are selling courier numbers and customer information on taobao.com. Much of the information appears to come from YTO. Each piece of information costs CNY1 and discounts are offered if 1,000 pieces are bought. An industry selling personal information to online store owners has developed in major Chinese cities among some delivery staff, Xinhua news agency has reported. Personal information may also be used in scams, extortion and theft. To better protect personal data, local courier STO Express has been working with security organizations to destroy customer delivery forms and stop the information falling into the hands of criminals. In March, the government issued a new regulation, the Management Measures of the Express Market, stipulating that courier companies and employees are forbidden to provide personal information obtained in the course of their work. Those found guilty of breaking the regulation will be given a fine ranging from CNY10,000 to CNY30,000.
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